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Company Profile

WestJet is a Canadian carrier with 100 routes including extensive domestic operations, a number of Caribbean routes, and several European destinations.

For the longest time, software, content, and media uploads have been weeks-long affairs done manually aboard aircraft by technicians. WestJet decided it wanted to speed things up to better manage its resources and operations, while still maintaining control over its in-flight entertainment portfolio.

ҹɫÊÓƵ Avionics ZeroTouchâ„¢ takes advantage of over-the-air transfer capabilities, allowing airlines to do uploads and downloads remotely. Instead of two weeks, WestJet can now complete a media delivery in two days— “a HUGE win for us,” says Kris Valckx, Sr. Fleet Engineer at WestJet, “especially in these crucial times where we have to be vigilant about costs while continuing to stay nimble in the market.”

Especially critical in the current market, ZeroTouch enables airlines to accomplish more with fewer resources and staff. Here’s how.

ҹɫÊÓƵ’s Approach

With ZeroTouch’s over the air (OTA) delivery service, ҹɫÊÓƵ created an ecosystem in which ground and airside systems coordinated loadable kit releases for all targeted aircrafts.

This delivery service provides a secure and synchronized account of all required release kits on the airside system, done discreetly in the background.

The Solution

ҹɫÊÓƵ Avionics designed a new ground infrastructure for dynamic file kit preparation and packaging, which supports all known kit types typically loaded to aircraft, such as system operating software, AVOD media content, and non-AVOD content.

The network architecture supports bidirectional communication between the airside and groundside systems, which facilitates near real-time status reporting and control messages. The service’s web-based Fleet Management application—considered the
system of record, or single source of truth—can be accessed by computer or smart device. It ensures all targeted aircraft get only the files they were meant to have on board—no more and no less.

The Result

In the last six months, WestJet has transferred 34.6 TB in content, media, and offloads –all done remotely. ZeroTouch has allowed the airline to pivot its staff to more pressing issues like critical maintenance and disinfection.
As with other ҹɫÊÓƵ products, ZeroTouch will evolve through our customers’ valued collaboration and feedback—and WestJet is already looking forward to the next iterations.